Okay..Monday I call HSBC to find out how to do the wire transfer. I'm told there's an automated system and to allow 24-48 hours for the wire to go through.
This morning, I call HSBC to do the wire transfer, told to use the automated system, I need the telephone access code. If I can't find that, my only option is to go directly to a branch. (and I have NO idea what this telephone access code is).
Get home, FIND the access code. Call in, actually FIND the automated system, it tells me wire transfers are not permitted with internet banking accounts. Transfers me to the third dude.
He apologizes for all the misinformation, says my ONLY option is to log onto my account and use "bankmail" ask them to overnight me a check which I'd have by Friday morning assuming they receive my mail and process it by tomorrow morning at 11am. I ask him how I know my bankmail will be received right away so that I can actually GET the check by Friday AM, and not get a "we'll reply within 48 hours type message" and he tells me there is no delay and they reply right away. I ask is there anyway I can get someone on the phone to help me and he said no. I ask if there's a customer relations number I can call, since I'm frustrated at being told 3 different things, by 3 different people and now I'm stuck not being able to access my money in time. He tells me there's only the main number, he can forward my complaint on, but that what he's telling me is correct.
So I go online to do the "bankmail" he said, requesting a check be issued to the Title Company, and sent to me to arrive here by Friday AM, or better yet, send directly to the Title Company (which dude 3 said they won't do). Guess what message I get "we'll respond in 48 hours, if you need immediate assistance call us at..." the main fucking number!
At this point, there's not enough time to get the cash back into my Wells Fargo account so that I can do the wire transfer from there... so I think I'm totally screwed.... waiting to hear back from my realtor on what we do now...but I don't know how I'm going to be able to get the money to closing on time now...
And I'm TOTALLY closing this HSBC account when this mess is over!
This morning, I call HSBC to do the wire transfer, told to use the automated system, I need the telephone access code. If I can't find that, my only option is to go directly to a branch. (and I have NO idea what this telephone access code is).
Get home, FIND the access code. Call in, actually FIND the automated system, it tells me wire transfers are not permitted with internet banking accounts. Transfers me to the third dude.
He apologizes for all the misinformation, says my ONLY option is to log onto my account and use "bankmail" ask them to overnight me a check which I'd have by Friday morning assuming they receive my mail and process it by tomorrow morning at 11am. I ask him how I know my bankmail will be received right away so that I can actually GET the check by Friday AM, and not get a "we'll reply within 48 hours type message" and he tells me there is no delay and they reply right away. I ask is there anyway I can get someone on the phone to help me and he said no. I ask if there's a customer relations number I can call, since I'm frustrated at being told 3 different things, by 3 different people and now I'm stuck not being able to access my money in time. He tells me there's only the main number, he can forward my complaint on, but that what he's telling me is correct.
So I go online to do the "bankmail" he said, requesting a check be issued to the Title Company, and sent to me to arrive here by Friday AM, or better yet, send directly to the Title Company (which dude 3 said they won't do). Guess what message I get "we'll respond in 48 hours, if you need immediate assistance call us at..." the main fucking number!
At this point, there's not enough time to get the cash back into my Wells Fargo account so that I can do the wire transfer from there... so I think I'm totally screwed.... waiting to hear back from my realtor on what we do now...but I don't know how I'm going to be able to get the money to closing on time now...
And I'm TOTALLY closing this HSBC account when this mess is over!
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PS. I'm Haileysmomscat from plurk not just some crazy call center worker who is stalking your blog.
May I ask if you eventually got your money and how long did it take? I've been waiting nearly 3 weeks, and am getting worried as I can't fly to Jersey to demand it!